E1 will highlight all emails and enquiries that weren’t able to be delivered on the Invites and Responses page of your project. This will appear in the Quote Status column to the right, as shown below.
The Error status indicates that the enquiry email was not able to be delivered.
Click on the Error status to show the reason and update the recipient's email address.
Some examples of errors could be; Recipient Not Found, No such user, Bounce, etc. Below are some of the most common email errors and how to resolve them:
- Check your Subbie's email address: Confirm that the email is accurate and there are no errors in the email, (e.g. typos: make sure to look out for missing or misplaced ’@’ symbols, spaces or special characters in the email address)
- Wait and Retry: Allow some time to pass and then attempt to resend the email
- Check for Blocking issues: Ask the recipient subbie to mark emails from E1 as safe by whitelisting emails from both docs@estimateone.com and support@estimateone.com Whitelisting instructions can be found here.
- Inbox Full: Ask the subcontractor to make sure their inbox is not full and to check their junk mail
Once the email address has been updated, click on ‘Update Email & Resend’. This will re-send the Invitation for tender email and update the contact in your address book for any future invitations.
For most error reasons, updating the email address and resending the correspondence will fix the issue.
In some cases, the error reason may require more troubleshooting. If you are unsure, reach out to our support team at support@estimateone.com or 1300 705 035 and we will be happy to assist, feel free to pass on our support contact details to your subcontractors directly.